EFR Student Assistance Program

Student Assistance Program – For Students and their Families

The SAP is designed to assist students, families and schools in our partner districts to manage the impact that a wide variety of personal and family problems can have on student behavior and achievement. Many issues can negatively impact a student including those related to family conflict, emotional or mental health problems, limited parenting skills, substance abuse, bullying and other peer conflict. Services provided include telephone consultation, in-person sessions and referrals to community resources, if needed.

The Student Assistance Program (SAP) is a here to help you and your immediate family members deal with concerns in your life — by finding solutions. The SAP is available to you 24 hours a day, seven days a week and is strictly confidential.

When to Call the SAP

You can count on the SAP for guidance and support. Call the SAP for issues that interfere with your daily activities, happiness, family stability or overall wellbeing. Some of the topics a SAP counselor can help you with are:

  • School performance
  • Stress
  • Confusion
  • Trouble with peers
  • Alcohol and other drug problems
  • Eating disorders
  • Problem gambling concerns
  • Dating and relationship issues
  • Conflict, bullying or violence
  • Depression or suicidal thoughts
  • Family concerns

How to Contact the SAP

There are two easy ways to participate in your SAP. You can call the SAP anytime, day or night, to talk to a counselor immediately over the phone. You can also call and set up an appointment to speak with a counselor face-to-face. Together, you and the counselor will identify steps you can take to help you find a solution to your concern.

If you’d like to set up an appointment, please call us at 515.244.6090 Monday – Thursday between 8 a.m.-6 p.m. or Friday between 8 a.m.-4:30 p.m.

Please don’t hesitate to contact us. We’re here for you. Call us today at 515.244.6090.

Who will know I used the SAP?

Confidentiality is important to us. Within legal limits, no one will be given any information about your visit without your permission.

Do I have to pay to use the SAP?

No, you can use the SAP for free. You’ll receive up to three in-person counseling sessions and 24/7 telephone assistance at no cost to you. If additional resources are needed, the counselor works to ensure referrals are appropriate, beneficial and affordable.

To find out if your school district participates in EFR’s SAP service call 515.244.6090.

Student Assistance Program — For School Administrators

Crisis Response

Crisis response is provided by EFR, to assist the school in planning for and providing immediate and caring responses to critical incidents that may impact students or school employees. The Student Assistance Program (SAP) will assist the school with its response to crises including:

  • Employee or student deaths
  • Accidents and serious injuries
  • Natural disasters
  • Sexual assaults
  • Other traumatic events

In the event of a crisis, school administrators can immediately consult with a clinician to arrange for appropriate response services including on-site group debriefings, generally held within 72 hours of the incident. Crisis Response has been demonstrated to accelerate the recovery of individuals from traumatic events while helping them get back to their daily routine.

To receive assistance with a crisis, please call 515.244.6090.